At The Harley Street Clinic we ensure that each patients' journey throughout every stage is as smooth as possible
At The Harley Street Clinic each patient is cared for individually and treated with dignity, kindness, compassion and respect. Patients’ experience of care is a key priority for our Hospital. Each of our patients receive the highest possible standards of quality care by our efficient and competent clinical and non-clinical staff.
The Initial Journey
The initial journey that a patient takes can vary depending on the type of treatment being undertaken, the mode of payment or if the referral has come from abroad. Once at The Harley Street Clinic we aim to offer the same high standards of service to all our patients.
A typical journey for a UK patient who has private medical insurance (PMI) starts well before admission. Having been to see a GP who has recommended a referral to a Consultant, the insured patient would need the GP to complete a referral letter and also an assessment form that the insurance company should provide. Without prior authorisation from the insurance company the Hospital would need payment from the patient prior to having any diagnostic tests. If authorisation follows, the patient would need to claim this sum back from their insurer.
A patient who is uninsured and wishes to “self pay” may not need to obtain a GP referral but they should check this with the appropriate consultant secretary prior to making an appointment.
A patient who is sponsored – for example by an international embassy – would need to liaise with their in-country doctors and their London “Health Office” as to how their referral system works. For these patients we have direct access to interpreters and we also have an international liaison team to help with any enquiries.
On admission, the patient will be under the care of one of our Consultants. Planning for discharge starts as soon as the patient is admitted. Not many people enjoy the thought of entering a hospital for treatment. We recognise this fact and aim to make the patient stay however long or short a positive one.
Some patients are admitted and discharged on the same day. Such patients are known as “Day Cases”. Day case patients may be here for chemotherapy or they may be admitted to our special day care ward. Patients staying overnight or for longer – “inpatients” – would be admitted to one of our private en-suite rooms.
The Harley Street Clinic is renowned as a “Complex Care Hospital” and some patients may need intensive care immediately following their operation. One-to-one patient care is provided separately both for adults (9 beds) and children of all ages (13 beds). High Dependency care may be also offered prior to the patient being sent back to their en-suite room on the ward.
Consultation and Diagnostic Tests
Following consultation and any diagnostic tests the patient either leaves our care or may need further treatment. At The Harley Street Clinic, treatment may take a number of forms including theatre, radiotherapy, chemotherapy or a minor operation in outpatients. Again, if insured, patients would need to liaise with their PMI company to obtain their approval to proceed.
Discharge and Later
Patients are kept informed at all times about their recovery and when they would be expected to be discharged. On discharge it is recommended they are picked up by a friend or relative. Alternatively, we can order a taxi for a convenient time.
Once discharged there may be a pre-arranged follow-up consultation. However, if patients have any immediate concerns or feel unwell they can contact our ward via our special post-discharge line on 020 7034 8585.